FAQ

Can I send my passport by post to a foreign country?

It is forbidden to send the original of the documents embodied in the State Emblem under international postal items, in accordance with the applicable postal regulations.

How long does it take to receive the incoming money transfer on behalf of the customer?

Domestic remittance term is 40 days. During this period, when the receiver does not receive money from the post office, the transfer is taken over by the system.

Can you send a quick mail to a military unit, and how is the delivery of such a dispatch?

Fast mail dispatches addressed to military units are sent to the address of the nearest postal service facility and delivered to the post office of the military unit.

Will the receiver receive a receipt when sending registered mail?

When sending registered mails, a receipt is issued to the sender and the recipient is signed at the time of delivery.

What documents can be required for identification, or is it necessary to fill in any additional form?

You must fill out the form under the "customer identification" principle in accordance with the requirements of the relevant law and the FATCA (Foreign Account Tax Compliance Act) and the CRS (Common Reporting Standard).

Can I open an anonymous account?

Opening anonymous accounts is prohibited by law.

Azerpost LLC conducts risk assessment for its customers?

According to the requirements of international and local legislation, all customers are identified, verifiable and classified by the risk group in accordance with the operations carried out by Azerpost LLC. Business relationships with a customer classified by each category of risk are carried out in accordance with legislation.

How is the fight against legalization of the proceeds of crime by "Azerpost" LLC?

There are also domestic rules along with the country's legislation on the legalization of proceeds of crime. Regular trainings are in place and there is a control.

What are the advantages of Azerpost's payment cards, and can I make money with these cards abroad, buy foreign sites?

The rates applied to Azerpost's payment cards are minimal. As the cards are the "Mastercard" brand, you can cash out and make non-cash transactions at any point in the world with relevant fees.

How can I get Azerpost payment card and what are the cards in which currency?

You should contact the Customer Service Department of the nearest Post office with your ID card. In addition to national currency, you have the opportunity to buy dollars and euro cards.

Card PIN is not accepted, but after 3 attempts the card is blocked. Why can this be?

This is impossible, ie the card PIN is static, does not change. You probably use the other PIN's pin code.

What should I do if my plastic card is confiscated by an ATM?

First of all, you should contact the Millikart LLC call center to switch the confiscated card into temporary block mode. At the moment of detection, a card revealed by the ATM is handed over to the Security Department of "Azerpost" LLC. In the next step, you should transfer your card from the relevant employees of the "Azerpost" Security Department, along with the identification document.


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