When you pay for a parcel or letter, you receive a check with a thirteen character postal tracking code. During the transition phase, you can track the passage of domestic and international mail on the Internet, including our website. You can also receive information about your mail by contacting any Azerpost post office or our "Shebeke" service centers.

In the post office, pregnancy allowance is provided only on the basis of an identity card.

It is forbidden to send the original of the documents embodied in the State Emblem under international postal items, in accordance with the applicable postal regulations.

Domestic remittance term is 40 days. During this period, when the receiver does not receive money from the post office, the transfer is taken over by the system.

Fast mail dispatches addressed to military units are sent to the address of the nearest postal service facility and delivered to the post office of the military unit.

When sending registered mails, a receipt is issued to the sender and the recipient is signed at the time of delivery.

You must fill out the form under the "customer identification" principle in accordance with the requirements of the relevant law and the FATCA (Foreign Account Tax Compliance Act) and the CRS (Common Reporting Standard).

Opening anonymous accounts is prohibited by law.

According to the requirements of international and local legislation, all customers are identified, verifiable and classified by the risk group in accordance with the operations carried out by Azerpost LLC. Business relationships with a customer classified by each category of risk are carried out in accordance with legislation.

There are also domestic rules along with the country's legislation on the legalization of proceeds of crime. Regular trainings are in place and there is a control.

The rates applied to Azerpost's payment cards are minimal. As the cards are the "Mastercard" brand, you can cash out and make non-cash transactions at any point in the world with relevant fees.

You should contact the Customer Service Department of the nearest Post office with your ID card. In addition to national currency, you have the opportunity to buy dollars and euro cards.